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COVID 19 Disruption to Business FAQ

Danville Family Eye Care wants to keep you informed as we all experience this disruption to business together. We are hoping this FAQ will help assist our patients in understanding how this affects them.

Why are you closing? 

The Centers of Disease Control (CDC), the American Optometric Association and many state & federal agencies have requested this. Due to the COVID 19 virus, the American HealthCare system is getting overwhelmed. Our role in this matter has multiple parts.

  1. While we are taking precautions to protect your health, and the health of our staff, there is still a chance of community spread occuring. The virus can linger for several hours in the air and be found in ocular fluids.
  2. The Personal Protective Equipment to protect our team, needs to be conserved for the front line crews who are actively working with those known to be affected.
  3. By serving the more urgent/emergent eye issues, we can keep those people from going to urgent care or emergency rooms where their risk of exposure is greater than in office.

What about my appointment? 

We are cancelling appointments at this time w/o rescheduling. Once we know when we are able to see patients for routine care, we will make every attempt to reach out to you and to get those appointments rescheduled. We are anticipating on moving those patients affected to May/June.

We apologize for this disruption. No sane business wants to be experiencing any type of disaster. However, we must comply with the guidance being given to us.

What about my glasses?

Most orders have been shipped direct to your home address on file. We are still receiving shipments from our labs. As soon as orders come in, Dr. Allen is personally verifying the orders and shipping them to your home. If there is a balance due, we will call to attempt to get credit card information over the phone.

What about my contacts?

Most orders and diagnostic lenses have been shipped to your home address on file. If you still owe a balance, we will need to collect payment prior to mailing. We will call to attempt to get credit card information over the phone.

If you have not already ordered your contacts, we have a link to our online store on our Facebook page, and our website. If you experience problems, please leave us a message through voice, text, email, or our website. We will be actively monitoring these.

What if I need a medication refill?

Leave us a message via voicemail. Please let us know the name of the drug, and the pharmacy you would like that phoned/faxed into.

What if I have eye pain, or experience a sudden change in my vision?

Our phone system will have a prompt for if you are experiencing an ocular emergency. This will connect you to an emergency line and prompt you to leave a detailed message including, name, phone number, your symptoms, and someone will reach out to triage your call. An appointment may be set up if deemed necessary. Danville Family Eye Care will be offering video based visits for "red eye" issues starting April 7th. Please watch for more information to come in the next few days outlining this option.  We must schedule these appointments, but the link to the virtual clinic is now on our website, in the Green Banner Area. 

When will you reopen?

That is a good question! We are anticipating reopening on May 4th. The few weeks we have been closed, hopefully helped to flatten that curve, and allow us to do what we want to do, which is to serve you! However, nothing is certain at this point, and we will follow the guidance of the CDC, and our state/federal officials. Follow us on Facebook for the latest updates.