Skip to main content
Menu
Book Exam
Directions
Boy-Smiling-in-Grass-1280x480
Home »

Uncategorized

Danville Family Eye Care’s Re-Opening Guide

Danville Family Eye Care will be re-opening to “routine” eye care beginning May 4th. Our team has been working on contacting all patients who had appointments canceled during this crisis and getting them rescheduled for a time and date convenient to them. We will have our phone system operating normally starting May 4th.

Due to the continuing spread of COVID-19, we have had to adjust our operating procedures. We ask that you review the following information so you can be familiar with the “new normal” as we go forward. The changes we have made is for the safety of our team and our patients.

To adhere to social distancing guidelines, we are trying to limit the amount of people in our office at any given time. With this in mind, we have made the following changes:

  • We are requesting that only the patient, and if necessary, a single parent/caregiver be present at the exam.
  • When you arrive for your appointment, please CALL or TEXT our office to alert us of your arrival. We will then call or text you when it is safe for you to enter.
  • We are happy to provide curbside dispensing and adjustments. If you are having a problem with your glasses, we will ask you to make an appointment.
  • We have expanded our frame room to be able to showcase more of the frame lines we both love. The added bonus is that it also allows us to have a greater distance between patients in the optical area.

In an effort to reduce the risk of viral spread, we will be asking you the following questions prior to admittance:

  • Have you or anyone in your household been diagnosed with COVID 19 in the past 14 days or have had a known exposure?
  • Have you or anyone in your household displayed any symptoms of COVID 19 in the past 14 days, such as a cough, shortness of breath, sore throat or fever?
  • IF YOU OR A MEMBER OF YOUR HOUSEHOLD HAS BEEN ILL, WE WILL ASK YOU TO RESCHEDULE FOR AT LEAST 14 DAYS OUT. If you are ill, but experiencing what you think may be an emergency, we will set up a telehealth visit to review your case and determine if you need to be seen in our office and what precautions may be necessary to keep our team safe.

EVERYONE IS ASKED TO WEAR A MASK IN THE OFFICE. If you do not have one, a disposable one will be provided. If you have a medical condition that makes it difficult to wear a mask, please advise us ahead of your appointment so the appropriate precautions can be taken. Upon entry, EVERYONE WILL NEED TO SANITIZE THEIR HANDS, prior to checking in.

For those shopping for new eyewear, please let our opticians assist you in the process. We will have containers for every pair that was tried on so they can be cleaned and sanitized prior to returning to the displays.

DFEC has always had stringent sanitization procedures. We will continue to clean our exam rooms and equipment before and after every patient. Toys and magazines have been removed from our waiting areas. Common surfaces such as counters, tables, chairs, pens, and door handles will be wiped down after every patient and frequently through out the day. Together we can reduce the risk of viral spread.

Thank You, the DFEC Team

 

 

COVID 19 Disruption to Business FAQ

** UPDATED 04/24/2020** WE EXPECT TO BE ABLE TO OPEN MAY4th!
Danville Family Eye Care wants to keep you informed as we all experience this disruption to business together. We are hoping this FAQ will help assist our patients in understanding how this affects them.

Why are you closing?

The Centers of Disease Control (CDC), the American Optometric Association and many state & federal agencies have requested this. Due to the COVID 19 virus, the American HealthCare system is getting overwhelmed. Our role in this matter has multiple parts.

  1. While we are taking precautions to protect your health, and the health of our staff, there is still a chance of community spread occuring. The virus can linger for several hours in the air and be found in ocular fluids.
  2. The Personal Protective Equipment to protect our team, needs to be conserved for the front line crews who are actively working with those known to be affected.
  3. By serving the more urgent/emergent eye issues, we can keep those people from going to urgent care or emergency rooms where their risk of exposure is greater than in office.

What about my appointment?

We are cancelling appointments at this time w/o rescheduling. Once we know when we are able to see patients for routine care, we will make every attempt to reach out to you and to get those appointments rescheduled. We are anticipating on moving those patients affected to May/June.

We apologize for this disruption. No sane business wants to be experiencing any type of disaster. However, we must comply with the guidance being given to us.

What about my glasses?

Most orders have been shipped direct to your home address on file. We are still receiving shipments from our labs. As soon as orders come in, Dr. Allen is personally verifying the orders and shipping them to your home. If there is a balance due, we will call to attempt to get credit card information over the phone.

What about my contacts?

Most orders and diagnostic lenses have been shipped to your home address on file. If you still owe a balance, we will need to collect payment prior to mailing. We will call to attempt to get credit card information over the phone.

If you have not already ordered your contacts, we have a link to our online store on our Facebook page, and our website. If you experience problems, please leave us a message through voice, text, email, or our website. We will be actively monitoring these.

What if I need a medication refill?

Leave us a message via voicemail. Please let us know the name of the drug, and the pharmacy you would like that phoned/faxed into.

What if I have eye pain, or experience a sudden change in my vision?

Our phone system will have a prompt for if you are experiencing an ocular emergency. This will connect you to an emergency line and prompt you to leave a detailed message including, name, phone number, your symptoms, and someone will reach out to triage your call. An appointment may be set up if deemed necessary. Danville Family Eye Care will be offering video based visits for “red eye” issues starting April 7th. Please watch for more information to come in the next few days outlining this option. We must schedule these appointments, but the link to the virtual clinic is now on our website, in the Green Banner Area.

When will you reopen?

That is a good question! We are anticipating reopening on May 4th. The few weeks we have been closed, hopefully helped to flatten that curve, and allow us to do what we want to do, which is to serve you! However, nothing is certain at this point, and we will follow the guidance of the CDC, and our state/federal officials. Follow us on Facebook for the latest updates.

Pink, Stinging Eyes?

Conjunctivitis, also called pink eye, is one of the most frequently seen eye diseases, especially in kids. It can be caused by viruses, bacteria or even allergies to pollen, chlorine in swimming pools, and ingredients in cosmetics, or other irritants, which touch the eyes. Some forms of conjunctivitis might be quite transmittable and quickly spread in school and at the office.

Conjunctivitis is seen when the conjunctiva, or thin transparent layer of tissue covering the white part of the eye, becomes inflamed. You can identify conjunctivitis if you notice eye redness, discharge, itching or swollen eyelids and a crusty discharge surrounding the eyes early in the day. Pink eye infections can be divided into three main types: viral, allergic and bacterial conjunctivitis.

The viral type is usually a result of a similar virus to that which produces the recognizable red, watery eyes, sore throat and runny nose of the common cold. The red, itchy, watery eyes caused by viral pink eye are likely to last from a week to two and then will clear up on their own. You may however, be able to reduce some of the discomfort by using soothing drops or compresses. Viral pink eye is transmittable until it is completely cleared up, so in the meantime maintain excellent hygiene, remove eye discharge and try to avoid using communal pillowcases or towels. If your son or daughter has viral conjunctivitis, he or she will have to be kept home from school for three days to a week until symptoms disappear.

A bacterial infection such as Staphylococcus or Streptococcus is usually treated with antibiotic eye drops or cream. One should notice an improvement within just a few days of antibiotic drops, but be sure to adhere to the full prescription dosage to prevent pink eye from recurring.

Allergic pink eye is not contagious. It is usually a result of a known allergy such as hay fever or pet allergies that sets off an allergic reaction in their eyes. First of all, to treat allergic pink eye, you should eliminate the irritant. Use cool compresses and artificial tears to relieve discomfort in mild cases. When the infection is more severe, your eye doctor might prescribe a medication such as an anti-inflammatory or antihistamine. In cases of chronic allergic pink eye, topical steroid eye drops could be used.

Pink eye should always be diagnosed by a qualified eye doctor in order to identify the type and best course of treatment. Never treat yourself! Keep in mind the sooner you begin treatment, the lower chance you have of giving pink eye to loved ones or prolonging your discomfort.

 

Welcome to our New Website

We invite you to take a look around our new site to get to know our practice and learn about eye and vision health. You will find a wealth of information about our optometrists, our staff and our services, as well as facts and advice about how to take care of your eyes and protect your vision.

Learn about our Practice specialties including comprehensive eye exams, contact lens fittings and the treatment of eye diseases. Our website also offers you a convenient way to find our hours, address and map, schedule an appointment online, order contact lenses or contact us to ask us any questions you have about eye care and our Practice.

Have a look around our online office and schedule a visit to meet us in person. We are here to partner with you and your family for a lifetime of healthy eyes and vision. We look forward to seeing you!