Skip to main content
Menu
Book Exam
Directions
Boy-Smiling-in-Grass-1280x480
Home »

Author: danvillefamilyeyecare

Danville Family Eye Care’s Re-Opening Guide

Danville Family Eye Care will be re-opening to “routine” eye care beginning May 4th. Our team has been working on contacting all patients who had appointments canceled during this crisis and getting them rescheduled for a time and date convenient to them. We will have our phone system operating normally starting May 4th.

Due to the continuing spread of COVID-19, we have had to adjust our operating procedures. We ask that you review the following information so you can be familiar with the “new normal” as we go forward. The changes we have made is for the safety of our team and our patients.

To adhere to social distancing guidelines, we are trying to limit the amount of people in our office at any given time. With this in mind, we have made the following changes:

  • We are requesting that only the patient, and if necessary, a single parent/caregiver be present at the exam.
  • When you arrive for your appointment, please CALL or TEXT our office to alert us of your arrival. We will then call or text you when it is safe for you to enter.
  • We are happy to provide curbside dispensing and adjustments. If you are having a problem with your glasses, we will ask you to make an appointment.
  • We have expanded our frame room to be able to showcase more of the frame lines we both love. The added bonus is that it also allows us to have a greater distance between patients in the optical area.

In an effort to reduce the risk of viral spread, we will be asking you the following questions prior to admittance:

  • Have you or anyone in your household been diagnosed with COVID 19 in the past 14 days or have had a known exposure?
  • Have you or anyone in your household displayed any symptoms of COVID 19 in the past 14 days, such as a cough, shortness of breath, sore throat or fever?
  • IF YOU OR A MEMBER OF YOUR HOUSEHOLD HAS BEEN ILL, WE WILL ASK YOU TO RESCHEDULE FOR AT LEAST 14 DAYS OUT. If you are ill, but experiencing what you think may be an emergency, we will set up a telehealth visit to review your case and determine if you need to be seen in our office and what precautions may be necessary to keep our team safe.

EVERYONE IS ASKED TO WEAR A MASK IN THE OFFICE. If you do not have one, a disposable one will be provided. If you have a medical condition that makes it difficult to wear a mask, please advise us ahead of your appointment so the appropriate precautions can be taken. Upon entry, EVERYONE WILL NEED TO SANITIZE THEIR HANDS, prior to checking in.

For those shopping for new eyewear, please let our opticians assist you in the process. We will have containers for every pair that was tried on so they can be cleaned and sanitized prior to returning to the displays.

DFEC has always had stringent sanitization procedures. We will continue to clean our exam rooms and equipment before and after every patient. Toys and magazines have been removed from our waiting areas. Common surfaces such as counters, tables, chairs, pens, and door handles will be wiped down after every patient and frequently through out the day. Together we can reduce the risk of viral spread.

Thank You, the DFEC Team

 

 

COVID 19 Disruption to Business FAQ

** UPDATED 04/24/2020** WE EXPECT TO BE ABLE TO OPEN MAY4th!
Danville Family Eye Care wants to keep you informed as we all experience this disruption to business together. We are hoping this FAQ will help assist our patients in understanding how this affects them.

Why are you closing?

The Centers of Disease Control (CDC), the American Optometric Association and many state & federal agencies have requested this. Due to the COVID 19 virus, the American HealthCare system is getting overwhelmed. Our role in this matter has multiple parts.

  1. While we are taking precautions to protect your health, and the health of our staff, there is still a chance of community spread occuring. The virus can linger for several hours in the air and be found in ocular fluids.
  2. The Personal Protective Equipment to protect our team, needs to be conserved for the front line crews who are actively working with those known to be affected.
  3. By serving the more urgent/emergent eye issues, we can keep those people from going to urgent care or emergency rooms where their risk of exposure is greater than in office.

What about my appointment?

We are cancelling appointments at this time w/o rescheduling. Once we know when we are able to see patients for routine care, we will make every attempt to reach out to you and to get those appointments rescheduled. We are anticipating on moving those patients affected to May/June.

We apologize for this disruption. No sane business wants to be experiencing any type of disaster. However, we must comply with the guidance being given to us.

What about my glasses?

Most orders have been shipped direct to your home address on file. We are still receiving shipments from our labs. As soon as orders come in, Dr. Allen is personally verifying the orders and shipping them to your home. If there is a balance due, we will call to attempt to get credit card information over the phone.

What about my contacts?

Most orders and diagnostic lenses have been shipped to your home address on file. If you still owe a balance, we will need to collect payment prior to mailing. We will call to attempt to get credit card information over the phone.

If you have not already ordered your contacts, we have a link to our online store on our Facebook page, and our website. If you experience problems, please leave us a message through voice, text, email, or our website. We will be actively monitoring these.

What if I need a medication refill?

Leave us a message via voicemail. Please let us know the name of the drug, and the pharmacy you would like that phoned/faxed into.

What if I have eye pain, or experience a sudden change in my vision?

Our phone system will have a prompt for if you are experiencing an ocular emergency. This will connect you to an emergency line and prompt you to leave a detailed message including, name, phone number, your symptoms, and someone will reach out to triage your call. An appointment may be set up if deemed necessary. Danville Family Eye Care will be offering video based visits for “red eye” issues starting April 7th. Please watch for more information to come in the next few days outlining this option. We must schedule these appointments, but the link to the virtual clinic is now on our website, in the Green Banner Area.

When will you reopen?

That is a good question! We are anticipating reopening on May 4th. The few weeks we have been closed, hopefully helped to flatten that curve, and allow us to do what we want to do, which is to serve you! However, nothing is certain at this point, and we will follow the guidance of the CDC, and our state/federal officials. Follow us on Facebook for the latest updates.